DESIGN
  • Figma
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe XD
  • Adobe After Effects
  • Webflow
RESEARCH
  • Prototyping
  • Wireframing
  • Affinity Diagrams
  • Storyboarding
  • Empathy Maps
  • Personas
  • Competitive Audits
PROGRAMMING
  • HTML
  • CSS
  • JavaScript
EXPERIENCE
UX Design Consultant
Freelance, San Antonio, Tx
2020-Current
  • Use analytical IT background in conjunction with a creative digital mindset to feed each UX design project.
  • Take basic ideas and site/app designs and give them life and a functionality online.
  • Finds improvements to sites’ and apps’ current function at user level through detailed research and prototyping.
  • Created a portfolio to showcase skills, introduce own self expression through site design, and give context to the function and process of each project.
IT Systems Analyst
USAA, San Antonio, Tx
2021-Current
  • Manage USAA’s drive share cleanup effort within ServiceNow.
  • Coordinate team communications.
  • Created data archive in Excel using original formulas in order to organize and streamline clean up process.
  • Direct correlation between streamlined data archive and increased production of 317.75%.
Data & Analytics Engineer
USAA, San Antonio, Tx
2019-2021
  • Designed, created, and managed daily emails in excess of 1,500 to ensure employees were informed of USAA’s laptop refresh program.
  • Researched using A/B testing to ensure statistical confidence through data trials, ultimately providing a human-centered approach to our email design.
  • Collaborated with remote team to create a database to better manage risk of human error.
IT Technician/QA Analyst
Amazon, Schertz, Tx
2013-2019
  • Performed daily audits of other departments’ data input while also troubleshooting various hardware and network issues.
  • Developed an IT inventory database to assist support transition and communication between day and night shifts.
  • Alleviated human error caused by shift changes and miscommunication with implementation of new database.
EDUCATION
UX Design
Google UX Design Professional Certificate
Graphic Design
Alamo Colleges - San Antonio
UX Courses
Design+Code
Hype4 Academy
Skillshare