Use analytical IT background in conjunction with a creative digital mindset to feed each UX design project.
Take basic ideas and site/app designs and give them life and a functionality online.
Finds improvements to sites’ and apps’ current function at user level through detailed research and prototyping.
Created a portfolio to showcase skills, introduce own self expression through site design, and give context to the function and process of each project.
IT Systems Analyst USAA, San Antonio, Tx
2021-Current
Manage USAA’s drive share cleanup effort within ServiceNow.
Coordinate team communications.
Created data archive in Excel using original formulas in order to organize and streamline clean up process.
Direct correlation between streamlined data archive and increased production of 317.75%.
Data & Analytics Engineer USAA, San Antonio, Tx
2019-2021
Designed, created, and managed daily emails in excess of 1,500 to ensure employees were informed of USAA’s laptop refresh program.
Researched using A/B testing to ensure statistical confidence through data trials, ultimately providing a human-centered approach to our email design.
Collaborated with remote team to create a database to better manage risk of human error.
IT Technician/QA Analyst Amazon, Schertz, Tx
2013-2019
Performed daily audits of other departments’ data input while also troubleshooting various hardware and network issues.
Developed an IT inventory database to assist support transition and communication between day and night shifts.
Alleviated human error caused by shift changes and miscommunication with implementation of new database.